Technology built around real operational challenges.

Operational capabilities

• 24/7 Q&A

  Answer routine visitor questions at any hour, not only during office hours.

• Routine Support Automation

  Handle the repetitive support requests that would otherwise occupy staff time.

• Lead Capture

  Collect enquiry details from visitors and pass them on for follow-up.

• Citizen & Customer Assistance

  Guide the public and customers to the information or service they came for.

• Website Integration

  Works within an existing website rather than replacing it.

Operational capabilities

• Opportunity Discovery

  Surface the government contracting opportunities relevant to an organization.

• Solicitation Analysis

  Work through a solicitation to establish what a response has to address.

• Proposal Development

  Support the drafting and assembly of the response itself.

• Compliance Workflows

  Keep track of the requirements a submission is held to.

Operational capabilities

• Inbound & Outbound Communication

  Conversational voice for calls both received and placed.

• Workflow Automation

  Automate the routine steps that follow a conversation.

• Customer Engagement

  Reach customers by voice rather than through forms and queues.